Shipping and Returns Policy

September 23, 2019 ยท 2 minute read

To purchase a picture please contact us to determine if the work is still available. Please include your shipping address so we can quote the cost of shipping to your location. Our picture prices do not include shipping.

We ship our artwork worldwide and we take pride in making every effort to ensure a safe delivery. Please make arrangements for someone to sign for the shipment when it arrives at your address. For safety and security shipments will not be delivered without a signature. Nova Pyrographics is not responsible for artwork once it has been delivered.

Returns are accepted. If you are not completely satisfied with the artwork please contact us within 48 hours of the time recorded on the proof of delivery. You must pay for the return shipping. To receive a refund;

  1. Artwork must be in transit to Nova Pyrographics in it's original (undamaged) condition within 7 days of the time recorded on the proof of delivery. Please send us a copy of the shipping receipt upon departure so we can track it.

  2. Artwork must be returned in its original packaging and shipped via the same courier with insurance for loss or damage valuing the work at it's full purchase price.

  3. Once we receive the artwork in its original (undamaged) condition we will refund your purchase price.